1. Introduction

Kelsmar is committed to protecting the privacy of Customer data and End-User data. This Privacy Policy ("Policy") describes how we collect, use, and disclose data in connection with our Services.

2. Data Collection

We collect data from Customers and End-Users through various channels, including:

• Customer Provided Data: This includes information provided by Customers when signing up for the Services, such as company name, contact information, and billing details.

• End-User Data: This includes information provided by End-Users when interacting with the Services, such as name, phone number, email address, and order history.

• Service Usage Data: This includes information about how Customers and End-Users use the Services, such as features accessed, pages visited, and interactions with our AI agents.

3. Data Use

We use the data we collect for various purposes, including:

• Providing and Improving the Services: We use data to operate the Services, personalize the End-User experience, and improve the performance and functionality of our AI agents.

• Training AI Models: We use data to train and enhance our AI models, enabling them to better understand and respond to End-User inquiries.

• Generating Insights and Reports: We use data to generate reports and insights for Customers, helping them understand End-User behavior and improve their customer support operations.

• Marketing and Communications: We may use Customer contact information to send updates, newsletters, and promotional materials. Customers can opt-out of receiving these communications at any time. We will not shared or sell phone numbers to third parties for the purpose of marketing others products.

4. Data Disclosure

We may disclose data to third parties in the following circumstances:

• Service Providers: We may share data with third-party service providers who assist us in providing the Services, such as hosting providers, data storage providers, and payment processors.  

• Legal Compliance: We may disclose data as required by law, regulation, or legal process.

• Business Transfers: We may disclose data in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect the security and confidentiality of Customer and End-User data.  

6. Data Retention

We retain data for as long as necessary to provide the Services and as required by law.

7. Data Subject Rights

End-Users may have certain rights with respect to their data, such as the right to access, correct, or delete their data. Customers are responsible for addressing End-User requests related to their data.

8. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

9. Changes to this Policy  

We may update this Policy from time to time. We will post the updated Policy on our website and notify Customers of any material changes.

10. Contact Us

If you have any questions or concerns about this Policy, please contact us at support@kelsmar.com